The National Alliance on Mental Illness (NAMI) facilitates group therapy sessions and suicide prevention talks at high schools and middle schools. They came to Maelstrom asking for help with the data collection process when engaging with young people for their middle school group session called OK2Talk. Their previous solution was a stark form filled with complex and verbose language. Needless to say, they needed a new approach.
The service design surrounding the experience addresses concerns with privacy and timing (average user can now complete the experience in under 30 seconds) and uses visual and verbal language more familiar to the user base. Since high numbers of American middle schoolers have smartphones, even in low-income schools, the solution is in the form of a web app and gives NAMI the option to pass out tablets for those who do not have a smartphone.
App screens for ok2talk